Feedback is how we grow individually and as a team. In a high-autonomy culture like ours, being radically candid with each other isn't just nice to have - it's essential. We can't course-correct what we don't know about, and we can't support each other if we're not honest about what's really going on.
⭐ Why Candor Matters in Our Culture
📈 How to Receive Feedback & Take Ownership of Your Growth
Care Personally + Challenge Directly - You genuinely care about the person as a human being AND you're willing to tell them what they need to hear, even when it's uncomfortable. The magic happens when you do both.
Give feedback to help, not to vent - Before giving feedback, ask yourself: "Will this help them grow or improve the situation?" If you're just frustrated, take a step back first.
Don't wait until there's a problem - Give feedback early and often, when it's still small and fixable. Waiting until you're stressed or frustrated makes feedback much harder to give and receive well.
Make it about impact - Connect feedback to how changes would help users, teammates, or the company. This keeps it constructive rather than personal.
Be specific and timely - "In yesterday's meeting when you interrupted Sarah" is much more helpful than "you sometimes talk over people."
Create dialogue - Ask questions, listen to their perspective, collaborate on solutions rather than just giving directives.
High autonomy requires high transparency
When people have the freedom to make decisions and own their work, they need honest feedback to make good choices. If you see a teammate struggling but don't say anything, you're not being kind - you're making it harder for them to succeed.
Clear is kind
Being direct and honest, even when it's uncomfortable, is actually the kindest thing you can do. When you withhold feedback to avoid hurting someone's feelings, you're robbing them of the chance to improve and grow. Clarity helps people succeed.
In our high-trust environment, directness is a gift
We hire people who can handle honest conversations because we trust them to use feedback to grow rather than take it personally. We expect everyone to have a growth mindset, and use feedback as tool for self improvement.