We're tackling one of healthcare's hardest problems, and that requires crystal-clear communication. When we're moving fast and running through walls, we need to make sure everyone's aligned and no one gets left behind.
💬 Core Communication Principles
👥 When We Meet (& Don’t Meet)
Lead with empathy - if you were receiving this message, would you like getting it?
Consider efficiency - are we using the right medium with minimal overhead?
Assume positive intent - everyone here is kind and cares deeply. When something feels off, it's probably a misunderstanding, not malice.
Clear is kind - we give feedback directly because we care about each other's growth. Usually do this in 1:1 settings where people can really hear you and address directly.
Don't fail silently - if you see a problem, flag it. We're all owners here, and no task is too small for any of us to care about. Same goes for personal challenges - we can’t help if we don’t know what’s going on.
Bring solutions with problems - channel that "run through walls" energy. "I think we can do this differently, here are some ideas..." gets us much further than just pointing out what's broken.
Senders: Send messages anytime - don't worry about timing. We can all manage our own time and our own schedules.
Receivers: You own your communication flow. Set up Slack/email notifications for your working hours. No one expects immediate replies (unless it’s super urgent) - we trust you to prioritize and respond thoughtfully.
Slack is our home base for internal conversations. Post in public channels when possible - transparency helps everyone stay in the loop and learn from each other.
Email is for anyone outside the Joyful team.
Meetings are for decisions, coaching moments, and complex problem-solving where we need real-time collaboration.
Loom is perfect for "let me show you" moments when a quick screen recording beats a thousand words.