About Joyful Health

Our mission is to bring the joy back to running a private practice - we’re building an AI powered financial operating system that simplifies financial operations, so providers can do what they do best: focus on patient care.

The healthcare payment system is a complex and inefficient maze - healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat, while valuable revenue slips through the cracks.

Joyful Health is building the AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side with providers as we developed our product.

We just closed a funding round led by world-class investors and angels including the founders of MongoDB & KAYAK.

<aside> 🚀 We have an enormous opportunity in front of us. The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive.

If you’re passionate about empowering medical practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we’d love to meet you.

Apply here: https://jobs.gem.com/joyful-health/am9icG9zdDrzZeKehbR1BkO11kC2Jj-Z

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The Role

Role Description

We're looking for a Founding Ops Lead to drive operational excellence across Joyful Health, with a particular focus on scaling our revenue recovery services business. As the GM of our services business and leader of company-wide operations, you'll build the operational foundation that enables our growth. You'll own the P&L of our revenue recovery service line while establishing the systems, processes, and metrics that drive efficiency across the organization. This is a highly strategic role combining business unit ownership with broad operational impact. You should have strong analytical skills, experience scaling operations, and a track record of driving results through operational excellence. This role is perfect for someone with consulting or banking experience who has transitioned to startup operations, particularly in healthcare.

This role is full-time. We’re looking for someone who is NYC based for this role, and is open to coming to the office 3-4 days a week.

What you'll do…

• Lead Our Services Business: Own the P&L and operational execution of our revenue recovery services. This includes developing staffing models, creating SOPs, implementing performance tracking systems, and ensuring we hit our quality and financial targets.
• Drive Financial Planning & Analysis: Build and maintain our financial models, KPI dashboards, and reporting infrastructure. Develop deep insights into unit economics and operational efficiency to guide strategic decisions.
• Build Operational Infrastructure: Establish core operational systems across finance, HR, and workforce management. Create scalable processes that will grow with us as we expand.
• Scale Team Performance: Design and implement systems for hiring, onboarding, training, and performance management. Build the foundation for scaling our service delivery team efficiently. You’ll build and implement these processes from scratch, figuring out how to tackle new challenges and establishing systems as needed to help make the team more effective. This will usually take the form of “doing things that don’t scale”… until things need to scale :)
• Champion Process Optimization: Identify opportunities for automation and efficiency improvements across the organization. Work closely with our product and engineering teams to translate manual processes into scalable solutions.

We’d love to hear from you if…

• You're passionate about Joyful Health's mission – You want to solve real, pressing problems for providers and put them in control of their businesses. You have a deep passion for healthcare and are excited by the challenge of building a business here.